CollageX Support
Help and frequently asked questions for CollageX.
CollageX helps you turn your photos into collages and stories with templates, text, and stickers on iPhone and iPad. Your projects stay on your device.
Frequently Asked Questions
Where are my projects stored?
Projects, and the photos you add to them, are stored only in the app's private storage on your device. CollageX has no account and does not upload your projects or photos.
Can CollageX see my whole photo library?
No. CollageX uses the system photo picker, so the app only receives the photos you select. The selected photos are copied into the project so it keeps working even if you later edit or delete the originals.
Why does CollageX ask for access to Photos?
Only when you tap Save to Photos. CollageX asks for add-only access, which lets it save finished projects to your library but not read your existing photos. If you decline, you can still share a project with the Share button, or allow access later in the Settings app under CollageX > Photos.
Do exported images include location or camera details?
No. Exported images are newly rendered and do not include EXIF metadata such as location from the original photos.
How do I delete my projects?
Delete a project from the project library. This also deletes the photo copies stored in it. Uninstalling CollageX deletes all of its data. Images you saved to Photos and the originals in your library are not affected.
Do my projects sync across devices?
No. Projects stay on the device where you created them. If you use iCloud Backup or back up your device to a computer, iOS may include CollageX data in the backup, and restoring that backup restores your projects.
Why do some fonts need to be downloaded?
To keep the app small, some fonts are downloaded from Apple the first time you use them. Make sure you are connected to the internet. If a download does not finish, try again later.
How do I change the app language?
In CollageX, open Settings and tap App Language. This opens the CollageX page in the Settings app, where you can choose English or Simplified Chinese.
I found a bug or have a feature request.
We'd love to hear from you. In CollageX, go to Settings > About CollageX > Contact Us. The email is pre-filled with your CollageX version, iOS version, and device model. Add a short description of the issue. Screenshots help a lot.
Contact Us
Email: cog4init@gmail.com
We usually reply within 1–3 business days.
Privacy
Read the full CollageX Privacy Policy to learn what data the app processes and what it does not do.
CollageX 支持
CollageX 帮助与常见问题。
CollageX 帮你用模版、文字和贴纸,在 iPhone 和 iPad 上把照片做成拼贴和故事。 你的作品只保存在你自己的设备上。
常见问题
我的作品保存在哪里?
作品以及加入作品的照片只保存在设备上的应用私有存储中。CollageX 没有账号, 不会上传你的作品或照片。
CollageX 能看到我的整个相册吗?
不能。CollageX 使用系统照片选择器,只能拿到你选中的照片。选中的照片会被复制到作品中, 这样即使之后编辑或删除原图,作品仍能正常打开。
为什么需要相册权限?
只有在点按“存储到相册”时才会申请。CollageX 申请的是“仅添加”权限, 只能把完成的作品存入相册,不能读取你已有的照片。拒绝后仍可通过“分享”导出作品, 也可以稍后在系统“设置”>“CollageX”>“照片”中开启。
导出的图片会包含地点或相机信息吗?
不会。导出的图片由应用重新绘制生成,不包含原照片中的地点等 EXIF 元数据。
如何删除我的作品?
在作品库中删除作品即可,作品中保存的照片副本会一并删除。卸载 CollageX 会删除它的全部数据。 已存储到相册的图片和相册中的原图不受影响。
作品会在多台设备间同步吗?
不会。作品只保存在创建它的设备上。如果你使用 iCloud 云备份或将设备备份到电脑, iOS 可能会把 CollageX 的数据包含在备份中,从备份恢复设备时作品也会一并恢复。
为什么有些字体需要下载?
为了减小应用体积,部分字体会在首次使用时从 Apple 下载。请确认设备已连接网络; 如果下载没有完成,请稍后重试。
如何更改 App 语言?
在 CollageX 中打开“设置”,点按“App 语言”,会跳转到系统“设置”中的 CollageX 页面, 在那里可以选择简体中文或英文。
我发现了问题,或者想提功能建议。
欢迎联系我们。在 CollageX 中进入“设置”>“关于 CollageX”>“联系我们”, 邮件会自动附上 CollageX 版本、iOS 版本和设备型号,请再补充问题的简单描述,截图会很有帮助。
联系我们
我们通常会在 1–3 个工作日内回复。
隐私
请阅读完整的CollageX 隐私政策, 了解应用会处理哪些数据,以及我们不会做什么。