CollageX Support

Help and frequently asked questions for CollageX.

CollageX helps you turn your photos into collages and stories with templates, text, and stickers on iPhone and iPad. Your projects stay on your device.

Frequently Asked Questions

Where are my projects stored?

Projects, and the photos you add to them, are stored only in the app's private storage on your device. CollageX has no account and does not upload your projects or photos.

Can CollageX see my whole photo library?

No. CollageX uses the system photo picker, so the app only receives the photos you select. The selected photos are copied into the project so it keeps working even if you later edit or delete the originals.

Why does CollageX ask for access to Photos?

Only when you tap Save to Photos. CollageX asks for add-only access, which lets it save finished projects to your library but not read your existing photos. If you decline, you can still share a project with the Share button, or allow access later in the Settings app under CollageX > Photos.

Do exported images include location or camera details?

No. Exported images are newly rendered and do not include EXIF metadata such as location from the original photos.

How do I delete my projects?

Delete a project from the project library. This also deletes the photo copies stored in it. Uninstalling CollageX deletes all of its data. Images you saved to Photos and the originals in your library are not affected.

Do my projects sync across devices?

No. Projects stay on the device where you created them. If you use iCloud Backup or back up your device to a computer, iOS may include CollageX data in the backup, and restoring that backup restores your projects.

Why do some fonts need to be downloaded?

To keep the app small, some fonts are downloaded from Apple the first time you use them. Make sure you are connected to the internet. If a download does not finish, try again later.

How do I change the app language?

In CollageX, open Settings and tap App Language. This opens the CollageX page in the Settings app, where you can choose English or Simplified Chinese.

I found a bug or have a feature request.

We'd love to hear from you. In CollageX, go to Settings > About CollageX > Contact Us. The email is pre-filled with your CollageX version, iOS version, and device model. Add a short description of the issue. Screenshots help a lot.

Contact Us

Email: cog4init@gmail.com

We usually reply within 1–3 business days.

Privacy

Read the full CollageX Privacy Policy to learn what data the app processes and what it does not do.